How do I order?
At the bottom of the product page of every item you will find a REQUEST A QUOTE dialogue. In the comment area, write your question, indicating the type of metal you have selected and the size and quality of your chosen diamond (if any). If the style you envision differ from the one on the picture, mention any alterations you require. Indicating certain budget is not essential but will help us focus better our quote and single out the best possible options. We will send you back a precise quotation within 24 hours. On acceptance of the quotation we require 50% deposit and your order is processed.
How long it takes?
Delivery takes place 8 to 10 days from the day of processing your order and. Once the item is ready in the box we will contact you confirm delivery address and preferred delivery time. Please note that the full payment must be cleared prior shipping takes place.
How is the payment done?
The payment method of choice is EFT while cash payment is also welcome. Unfortunately we don’t accept credit or debit card transactions. Cutting all unnecessary costs usually transferred to the customer is one of the steps, enabling us to offer great prices. Payment can be done in two parts (50% to process your order and the balance prior shipping) or in full. Please note, that shipping will take place only after the clearing of the amount and not after receiving proof of payment, so consider about 3 days for the clearing.
How long is the quote valid?
Since precious metals and diamonds are priced in US dollars we are forced to take in consideration the current $ to ZAR rate. A quote is normally valid for 14 days, if there are not major changes in this rate. For items over R30K the price is fixed on the rate of the day of order/payment.
What about shipping?
The shipping of our jewellery within the Republic of South Africa is FREE and includes appropriate insurance until the item is delivered. We use RAM International for this service. They are the courier of choice for the diamond and jewellery industry in South Africa and deliver next day, door to door everywhere in the country. Read more …